Three Very Important Words

These three words have hit my hot spot and are very important to obtaining Win-Win outcomes


  • about the other person,
  • who they are,
  • where they are coming from,
  • what their thinking process is,
  • and what their body language is telling you.


  • To their situation.
  • Putting yourself in their shoes.
  • What do they want?


  • keeping your cool.
  • not in a rush,
  • the outcome is more important than the speed.

WIN WIN - authored by Derek Arden

For Win-Win – How to get a winning result from Persuasive Negotiating by Derek.

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