Winning Words For Win-Win Outcomes

Three Very Important Words

These three words have hit my hot spot and are very important to obtaining Win-Win outcomes

Curious: 

• about the other person,
• who they are,
• where they are coming from,
• what their thinking process is,
• and what their body language is telling you.

Empathetic:

• To their situation.
• Putting yourself in their shoes.
• What do they want?

Patient:

• keeping your cool.
• not in a rush,
• the outcome is more important than the speed.

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