Negotiation

Performance Psychology

Twitter negotiations – poor service is monitored by Hilton Group and many others – if you don’t ask you don’t get

November 7, 2011

On  arriving at  the professional speaking association convention in Coventry at the Hilton – we were amazed to find no soap in the rooms and WiFi costing £17 a day. This was a three day convention and we were looking for Hilton to be our preferred partner. One of our senior board members immediately tweeted what he had found and quickly got a telephone call from HQ in Dallas, who said they would sort it. They did. Our negotiation via twitter worked

The hotel said they didnt have a delivery of soap until the next day (no you can’t make it up) and that the internet charges were non negotiable. 100 speakers are now potentially telling this story to worldwide audiences – I am.

Thank goodness for the power of the internet and my colleague Alan Stevens knowing exactly how to get a response from the HQ. Most large companies have someone monitoring their twitter feeds so that this sort of thing can be sorted out. Why don’t hotels and other organisations give more power to their people and stop trying to raise short term cash by short term methods and upsetting their customers – who never forget.

Ask by twitter

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