Articles

Articles & PR

Blog

Negotiation

Performance Psychology

Greek debt negotiations

Greek Referendum? Who has the power in this negotiation? Its like if you owe a bank £1oo they have the power. If you owe a bank £350 billion  you have the power as the bank will be in trouble if you don’t repay. Despite all the posturing it it the French and German banks that [...]

Posted on November 4, 2011 • No comments so far
Read the rest of this entry »

Blog

Negotiation

Performance Psychology

Negotiate customer service

Is customer service a negotiaion? Of course it is – you cannot order people to be great at customer service – you have a persuade them, set up systems and hire on attitude. Service, attitude and motivation come from the top down. If the leaders don’t do it, as much as they try to make [...]

Posted on November 3, 2011 • No comments so far
Read the rest of this entry »

Negotiation

Performance Psychology

Uncategorized

Pinch to flinch when Negotiating

As all good negotiators know when someames a price, you should always flinch in surprise. If not, you are confirming that their price is OK with you. So to remind yourself to flinch all you need to do at that point is do a pretend pinch on yourself and do ooh that was more than [...]

Posted on November 1, 2011 • No comments so far
Read the rest of this entry »

Negotiation

Performance Psychology

Negotiation – risk assessment

We have to make a risk assessment when we make decisions. What is the best thing that might happen. What is the worst thing that might happen and what is the most likely thing that will happen If the worst thing that might happen will not put you or your business at serious risk – [...]

Posted on October 31, 2011 • No comments so far
Read the rest of this entry »

Negotiation

Performance Psychology

Speaking with an Interpreter on Negotiating

Speaking in Slovenia last week, I found the people amazing. The interpreter was brilliant for the small minority who didn’t speak fluent English. Slovenia as you probably know is a small EU country with 2m people, formally part of Yugoslavia. They make every headlamp for Nissan cars produced in the UK and cannot keep up [...]

Posted on October 30, 2011 • No comments so far
Read the rest of this entry »