Performance Psychology

Bus driver never had a bad passenger in 42 years

August 12, 2009

Bus driver never had a bad passenger in 42 years

Listening to the radio the other day I heard a story about a bus driver who had been driving in Hartlepool for 42 years. As always, the reporter wanted to know about bad / abusive passengers. After all that is what makes news or sells newspapers. He dissappointed the journalist by saying he had never had a bad customer. He said, he had had passengers who weren’t well, in bad moods and upset. he then went on to say it is how you treat them, determines how they react. The law of cause and effect – I would describe it. It was his job to drive them and make sure they had a pleasant experience and if he could help them change their state / mood then he was helping them and their journey. Sounded to me that he had been on an NLP course before NLP was even written about by Bandler and Grinder. State changing, cause and effect and reframing – Wow.

What you put out is what you get back. What are you giving out today?.

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