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Performance Psychology

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Fantastic customer service is critical to results

Press Release World Expert and President of the Professional Speakers Association gives Surrey’s Disability Challengers Business Club secrets of super-charging your customer service Surrey, 4th November 2011. Derek Arden, the world expert on business strategy, last week revealed the secrets of delivering excellent customer service. Arden, also the President of the UK Professional Speakers Association, [...]

Posted on November 5, 2011 • No comments so far
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Negotiation

G20 – negotiations – sort out the detail later

I am not sure how you can agree to sort out the detail of negotiations later. The devil is in the detail is one of the most obvious and true statements that a negotiation mentor can advise. What will happen if and when Italy needs to draw on the fund – let them draw as [...]

Posted on November 4, 2011 • No comments so far
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Negotiation

Performance Psychology

Greek debt negotiations

Greek Referendum? Who has the power in this negotiation? Its like if you owe a bank £1oo they have the power. If you owe a bank £350 billion  you have the power as the bank will be in trouble if you don’t repay. Despite all the posturing it it the French and German banks that [...]

Posted on November 4, 2011 • No comments so far
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Negotiation

Performance Psychology

Negotiate customer service

Is customer service a negotiaion? Of course it is – you cannot order people to be great at customer service – you have a persuade them, set up systems and hire on attitude. Service, attitude and motivation come from the top down. If the leaders don’t do it, as much as they try to make [...]

Posted on November 3, 2011 • No comments so far
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Negotiation

Performance Psychology

Uncategorized

Pinch to flinch when Negotiating

As all good negotiators know when someames a price, you should always flinch in surprise. If not, you are confirming that their price is OK with you. So to remind yourself to flinch all you need to do at that point is do a pretend pinch on yourself and do ooh that was more than [...]

Posted on November 1, 2011 • No comments so far
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