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Negotiation

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Twitter negotiations – poor service is monitored by Hilton Group and many others – if you don’t ask you don’t get

On  arriving at  the professional speaking association convention in Coventry at the Hilton – we were amazed to find no soap in the rooms and WiFi costing £17 a day. This was a three day convention and we were looking for Hilton to be our preferred partner. One of our senior board members immediately tweeted [...]

Posted on November 7, 2011 • No comments so far
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Negotiation

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Negotiating – Time management – 5 minute super charges

Whatever we are doing in leadership, business or negotiating defining our time segments in to small slots really works well. 5 Minute meetings, 5 minute preparation and 5 minute rehearsals can be very efficient. If we only have 5 minutes, we tend to really focused and plan our time accordingly. 5 minute supercharges might be [...]

Posted on November 6, 2011 • No comments so far
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Negotiation

G20 – negotiations – sort out the detail later

I am not sure how you can agree to sort out the detail of negotiations later. The devil is in the detail is one of the most obvious and true statements that a negotiation mentor can advise. What will happen if and when Italy needs to draw on the fund – let them draw as [...]

Posted on November 4, 2011 • No comments so far
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Negotiation

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Greek debt negotiations

Greek Referendum? Who has the power in this negotiation? Its like if you owe a bank £1oo they have the power. If you owe a bank £350 billion  you have the power as the bank will be in trouble if you don’t repay. Despite all the posturing it it the French and German banks that [...]

Posted on November 4, 2011 • No comments so far
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Negotiation

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Negotiate customer service

Is customer service a negotiaion? Of course it is – you cannot order people to be great at customer service – you have a persuade them, set up systems and hire on attitude. Service, attitude and motivation come from the top down. If the leaders don’t do it, as much as they try to make [...]

Posted on November 3, 2011 • No comments so far
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