Negotiation

Negotiate when things appear to be not negotiable

October 11, 2009

Recently we had to cancel a holiday in Wales because my mother in law was taken into hospital. The hotels and the train fare had been booked and paid for on line. They were special deals and not refundable. Always remember test “not negotiable” by asking nicely. I rang both hotels, built rapport with the receptionist, explained the situation and both hotels said that if we would like to rebook they would allow us to come at no charge. I had previously said that we would like to return and when we did we would eat in their restaurant etc – sweetening the pill for them.

We have just returned from the two hotels and we had a great time on the newly opened Welsh Highland Railway

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