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Negotiation

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Negotiating in times of austerity

I am speaking to a breakfast group on Friday in London about negotiating and the recession. There should be no difference how you negotiate, including difficult situations,, it should always be principled, win win win and achieving a satisfactory deal for both sides. However in difficult circumstances people can become more aggressive, tell more lies [...]

Posted on May 16, 2012 • No comments so far
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Negotiation

Performance Psychology

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I had John Wayne in my cab – says New York cab driver. Would you negotiate?

Johnnie “spider” Footman is New York’s oldest cabbie at 92. He started driving 75 years ago. He now only works at the weekends as he likes to take it easier. This hits a couple of my hotspots and have given me some thoughts to share with you. 1 – Isn’t it interesting that someone who [...]

Posted on April 18, 2012 • No comments so far
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Negotiation

Absurd dispute costs neighbours £100,000. Why did they not negotiate?

A judge criticised neighbours for squandering more than £100,000 in a row over a “tiny strip” of land. An unregistered strip of land measuring two and a half feet has been disputed for over four years. They have now agreed to leave it where it is at a legal costs of £100,ooo. Jaw jaw – [...]

Posted on April 17, 2012 • No comments so far
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Negotiation

Performance Psychology

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At the end of a Negotiation – how do people feel?

At the end of any negotiation, meeting or an issue where you need agreement – the better people feel the more likely the motivation to take action. A client of mine, Gordon his name was, once said at the end of a negotiation both sides should feel that it was a tough negotiation but fair [...]

Posted on April 10, 2012 • No comments so far
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Negotiation

Performance Psychology

Complaining. Negotiate your way out of trouble.

The AAA route with a complainer. Negotiate your way out of trouble There seems to be a level of complaining and grumpy-ness that is reaching record heights. Customer service is important, vitally important and more important than most companies think. How is your customer service? However things do go wrong. When they go wrong go [...]

Posted on April 8, 2012 • No comments so far
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