Negotiation
Performance Psychology
Negotiate customer service
November 3, 2011
Is customer service a negotiaion? Of course it is – you cannot order people to be great at customer service – you have a persuade them, set up systems and hire on attitude.
Service, attitude and motivation come from the top down. If the leaders don’t do it, as much as they try to make their staff do it – they won’t. The grapevine, the small talk will work against the system. Come to the Challengers Business Breakfast club tomorrow to hear the 7 mega tips for customer service – including how mirror neurons work.
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