Articles & Press Releases
Press Release
Fantastic customer service is critical to results
Press Release World Expert and President of the Professional Speakers Association gives Surrey’s Disability Challengers Business Club secrets of super-charging your customer service Surrey, 4th November 2011. Derek Arden, the world expert on business strategy, last week revealed the secrets of delivering excellent customer service. Arden, also the President of the UK Professional Speakers Association, [...]
Greek debt negotiations
Greek Referendum? Who has the power in this negotiation? Its like if you owe a bank £1oo they have the power. If you owe a bank £350 billion you have the power as the bank will be in trouble if you don’t repay. Despite all the posturing it it the French and German banks that [...]
Great spirits – defeat mediocre minds
I am reminded by a postcard I bought on holiday recently which used the quote from Einstein and said “Great spirits have always encountered violent opposition from mediocre minds”. There is a picture of a tree that has grown and flourished in the ocean despite being surrounded by the sea on all sides. What can [...]
March memo from Derek Arden – Summary – 7 habits of highly effective people
Here are just some of the pages that I would recommend you look at first before going in and out of the book. Great book lots of power points 1 – How you think is everything. 2 – Decide on your true dreams and goals; Write down your specific goals and develop a plan to [...]
Daily Mail: How to Haggle
There’s never been a better time to bag a bargain through a bit of judicious haggling. But, even so, most of us still feel too embarrassed to try. Here arch-haggler Derek Arden, a graduate of Havard Business School and a conference speaker on haggling, tells Tessa Cunningham how to cut a deal. Read the full [...]